August E-Connect Daily Posted on August 5, 2016 by Daily Printing August 05, 2016 Mapping The Customer Journey As the trail gets steeper, the effort and investment become greater. You do not use all of your energy at the bottom of the trail, much like you don’t use your most expensive tools at the beginning of the customer journey. Read more “To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” ― Don Alden Adams In customer service, the soft stuff is the essential stuff Read now What can we learn from shortcuts? See now