August E-Connect Daily

August 05, 2016

Mapping The Customer Journey

As the trail gets steeper, the effort and investment become greater. You do not use all of your energy at the bottom of the trail, much like you don’t use your most expensive tools at the beginning of the customer journey.

Read more

“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.”

― Don Alden Adams

In customer service, the soft stuff is the essential stuff

Read now

What can we learn from shortcuts?

See now

Leave a Reply

Your email address will not be published. Required fields are marked *