Customer Care Team Member

Posted 3 months ago

Daily Printing is a leader in the graphic communications industry, providing quality printing and marketing services to major corporations, small companies and individuals. Daily has the latest technology, equipment and know-how to satisfy your printing, marketing and communication needs. We are the largest employee owned print services company in Minnesota.

Position Summary
We are currently seeking a customer care team member for our sales team support. This person must be able to communicate effectively with the public and be an outgoing and organized self-starter. This position would report directly to the customer service manager.

Duties and Responsibilities:
• Provide outstanding customer service through verbal and written communication
• Maintain customer relationships and work to create new relationships
• Prepare and process quotes, orders and sample requests
• Job input to ERP software
• Communicate fully with internal and external customers and follow-up promptly with quotes, requests, orders and other tasks
• Work with all stakeholders, such as sales representatives, administrative staff, production staff, suppliers, and customers on orders and projects, including pricing, technical specifications, and meeting deadlines
• When appropriate, advise customers on best strategies to achieve their desired outcomes

• Communicate effectively with the public in a professional manner
• Self-starter who can work independently
• Computer competency (including Microsoft Office suite)
• Attention to detail and quality focus driven
• Ability to think quickly and solve problems
• English speaking; with ability to read, write and comprehend instructions and correspondence

Preferred Qualifications:
• Two to three years related experience
• Knowledge with ERP systems including estimating

What we offer
• Safe and friendly work environment
• Vacation and paid holidays
• Medical and dental
• Paid group life insurance
• Supplemental insurance
• 401K plan
• ESOP (Employee Stock Ownership Plan)

1st shift hours: 7:30am-4:30pm
Full Time

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