--- title: August 2016 E-Connect Daily description: You do not use all of your energy at the bottom of the trail, much like you don’t use your most expensive tools at the beginning of the customer journey. image: https://www.dailyprinting.com/hubfs/Imported_Blog_Media/MappingCustomerJourney.png --- - [FTP Login](https://ftp.dailyprinting.com/Login) - [POD Login](https://dailyprinting.myprintdesk.net/DSF/SmartStore.aspx?6xni2of2cF2Vpe2wmaAIsWwDpGD8qqiOL28btTD+LGcQ6+6bbUYDnvc9U/hT2obo) [![DPI Logo - Employee Owned](https://www.dailyprinting.com/hs-fs/hubfs/DPI%20Logo%20-%20Employee%20Owned.png?width=149&height=80&name=DPI%20Logo%20-%20Employee%20Owned.png) ![DPI Logo - Employee Owned](https://www.dailyprinting.com/hs-fs/hubfs/DPI%20Logo%20-%20Employee%20Owned.png?width=167&height=90&name=DPI%20Logo%20-%20Employee%20Owned.png)](https://www.dailyprinting.com) [![DPI Logo - Employee Owned](https://www.dailyprinting.com/hs-fs/hubfs/DPI%20Logo%20-%20Employee%20Owned.png?width=149&height=80&name=DPI%20Logo%20-%20Employee%20Owned.png)](https://www.dailyprinting.com) - [Capabilities](https://www.dailyprinting.com/daily-printing-news/2016-august-e-connect-daily#javascript;) - [MailBoostXT](https://www.dailyprinting.com/mailboost-xt) - [Mailing Services](https://www.dailyprinting.com/mailing-services) - [Marketing Services](https://www.dailyprinting.com/marketing-services) - [Digital Printing](https://www.dailyprinting.com/digital-printing) - [Offset Printing](https://www.dailyprinting.com/offset-printing) - [Bindery & Post Press](https://www.dailyprinting.com/bindery-post-press) - [Warehouse & Fulfillment](https://www.dailyprinting.com/warehouse-fulfillment) - [Our Work](https://www.dailyprinting.com/our-work) - [About](https://www.dailyprinting.com/daily-printing-news/2016-august-e-connect-daily#javascript;) - [Mission & History](https://www.dailyprinting.com/mission-history) - [Our Team](https://www.dailyprinting.com/our-team) - [Sustainability](https://www.dailyprinting.com/sustainability) - [News](https://www.dailyprinting.com/daily-printing-news) - [Contact](https://www.dailyprinting.com/contact-us) - [Careers](https://www.dailyprinting.com/careers) - [FTP Login](https://ftp.dailyprinting.com/Login) - [POD Login](https://dailyprinting.myprintdesk.net/DSF/SmartStore.aspx?6xni2of2cF2Vpe2wmaAIsWwDpGD8qqiOL28btTD+LGcQ6+6bbUYDnvc9U/hT2obo) - Capabilities - [MailBoostXT](https://www.dailyprinting.com/mailboost-xt) - [Mailing Services](https://www.dailyprinting.com/mailing-services) - [Marketing Services](https://www.dailyprinting.com/marketing-services) - [Digital Printing](https://www.dailyprinting.com/digital-printing) - [Offset Printing](https://www.dailyprinting.com/offset-printing) - [Bindery & Post Press](https://www.dailyprinting.com/bindery-post-press) - [Warehouse & Fulfillment](https://www.dailyprinting.com/warehouse-fulfillment) - [Our Work](https://www.dailyprinting.com/our-work) - About - [Mission & History](https://www.dailyprinting.com/mission-history) - [Our Team](https://www.dailyprinting.com/our-team) - [Sustainability](https://www.dailyprinting.com/sustainability) - [News](https://www.dailyprinting.com/daily-printing-news) - [Contact](https://www.dailyprinting.com/contact-us) - [Careers](https://www.dailyprinting.com/careers) - [FTP Login](https://ftp.dailyprinting.com/Login) - [POD Login](https://dailyprinting.myprintdesk.net/DSF/SmartStore.aspx?6xni2of2cF2Vpe2wmaAIsWwDpGD8qqiOL28btTD+LGcQ6+6bbUYDnvc9U/hT2obo) ![Header_V2](https://www.dailyprinting.com/hs-fs/hubfs/Header_V2.png?width=544&height=184&name=Header_V2.png) ![August 2016 E-Connect Daily](https://www.dailyprinting.com/hubfs/Imported_Blog_Media/MappingCustomerJourney.png) # August 2016 E-Connect Daily [Daily Printing](https://www.dailyprinting.com/daily-printing-news/author/daily-printing) | August 05, 2016 ## Mapping The Customer Journey As the trail gets steeper, the effort and investment become greater. You do not use all of your energy at the bottom of the trail, much like you don’t use your most expensive tools at the beginning of the customer journey   [Read More](https://www.dailyprinting.com/hubfs/MissingMystery.jpg) ## Quote ### “To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” ― Don Alden Adams ## From The Web ![Web-CustomerService](https://www.dailyprinting.com/hubfs/Imported_Blog_Media/Web-CustomerService.png) ### In customer service, the soft stuff is the essential stuff There are two distinct types of customer service skills for which employees require training and practice.  First, there are the *operational *elements of customer service. [Read Now](https://www.forbes.com/sites/micahsolomon/2016/08/05/in-customer-service-the-soft-stuff-is-the-essential-stuff/?sh=120e8ec3266b) ![Video-Hulme](https://www.dailyprinting.com/hubfs/Imported_Blog_Media/Video-Hulme.png) ### What can we learn from shortcuts? [Read Now](https://www.youtube.com/watch?v=P9B8PmUR64U)   [![dpi_logo 1](https://www.dailyprinting.com/hs-fs/hubfs/dpi_logo%201.png?width=169&height=70&name=dpi_logo%201.png "dpi_logo 1")](https://dailyprinting.com) 2333 Niagara Lane North Plymouth, MN 55447 [763.475.2333](tel:7634752333) [info@dailyprinting.com](mailto:info@dailyprinting.com) [Customer Survey](https://www.dailyprinting.com/customer-survey) [FAQs](https://dailyprinting.com/#faq) [Glossary](https://www.dailyprinting.com/glossary-terms) [Careers](https://www.dailyprinting.com/careers) Copyright 2026 Daily Printing | All Rights Reserved | [Privacy Policy](https://www.dailyprinting.com/privacy-policy) | [Terms of Use](https://www.dailyprinting.com/terms-conditions) | Minneapolis Web Design by BizzyWeb ```json { "@context": "http:\/\/schema.org\/", "datePublished": "2016-08-05T1:44:00 PM", "dateModified": "2023-03-06T2:44:40 PM", "headline": "August 2016 E-Connect Daily", "description": "You do not use all of your energy at the bottom of the trail, much like you don’t use your most expensive tools at the beginning of the customer journey.", "mainEntityOfPage": { "@type": "WebPage", "@id": "https://www.dailyprinting.com/daily-printing-news/2016-august-e-connect-daily" }, "author": { "@type": "Person", "name": "Daily Printing", "url": "https://www.dailyprinting.com/daily-printing-news/author/daily-printing" }, "publisher": { "@type": "Organization", "name": "", }, "image": { "@type": "ImageObject", "url": "https://22604362.fs1.hubspotusercontent-na1.net/hubfs/22604362/DPI%20Favicon.ico" }, "name": "August 2016 E-Connect Daily" } ``` ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Daily Printing", "url" : "https://www.dailyprinting.com/daily-printing-news/author/daily-printing" }, "dateModified" : "2023-03-06T14:44:40.590Z", "datePublished" : "2016-08-05T13:44:00.000Z", "headline" : "August 2016 E-Connect Daily", "image" : [ "https://www.dailyprinting.com/hubfs/Imported_Blog_Media/MappingCustomerJourney.png" ], "mainEntityOfPage" : { "@id" : "https://www.dailyprinting.com/daily-printing-news/2016-august-e-connect-daily", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.dailyprinting.com/hubfs/dpi_logo%201.png" }, "name" : "Daily Printing, Inc" } } ```