August 2016 E-Connect Daily

Daily Printing | August 05, 2016

Mapping The Customer Journey

As the trail gets steeper, the effort and investment become greater. You do not use all of your energy at the bottom of the trail, much like you don’t use your most expensive tools at the beginning of the customer journey



“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.”

― Don Alden Adams

From The Web


In customer service, the soft stuff is the essential stuff

There are two distinct types of customer service skills for which employees require training and practice.  First, there are the operational elements of customer service.



What can we learn from shortcuts?